Privacy Policy – The Promenade Docklands
Effective Date: 20/03/2026
Website: www.thepromenadedocklands.com.au
At The Promenade Docklands (“we”, “our”, “us”), we value your privacy and are committed to protecting your personal information with care, discretion and transparency. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, make an enquiry, or engage with our services.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
We may collect personal information that you provide directly to us, including:
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- Your name
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- Email address
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- Phone number
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- Postal address
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- Wedding or event details (such as preferred date, guest numbers and requirements)
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- Booking information for venue tours
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- Payment details where applicable
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- Any information you include in enquiries or correspondence
We may also collect technical information automatically when you use our website, including:
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- IP address and approximate location
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- Device and browser information
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- Pages visited and interactions with our site
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- Referral sources
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- Cookies and similar tracking technologies
How We Collect Your Information
We collect information when you:
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- Submit an enquiry or contact form
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- Request a brochure, quote or proposal
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- Book a venue tour online
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- Subscribe to updates or communications
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- Communicate with us by email, phone or social media
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- Visit or interact with our website
How We Use Your Information
Your information helps us provide a thoughtful, personalised experience. We may use it to:
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- Respond to enquiries and provide information
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- Arrange and confirm venue tours
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- Prepare proposals and event planning materials
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- Manage bookings, payments and services
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- Communicate updates relevant to your event
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- Improve our website, services and guest experience
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- Send occasional marketing communications where you have consented
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- Comply with legal obligations
Marketing Communications
With your consent, we may send carefully curated communications about:
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- Venue updates and availability
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- Special offers or packages
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- Events, inspiration and planning resources
Our email communications are managed through Klaviyo, a secure marketing platform. You may unsubscribe at any time using the link in any email or by contacting us directly.
Cookies, Analytics and Advertising
Our website uses cookies and similar technologies to provide a seamless browsing experience and to understand how visitors use our site.
We may use trusted third-party services including:
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- Google Analytics — to analyse website usage
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- Google Ads — for advertising and remarketing
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- Meta (Facebook and Instagram) advertising tools — to deliver relevant content and promotions
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- Klaviyo — to personalise communications and marketing
These services may collect information about your interaction with our website and online content. This information may be used to show you relevant advertisements on other platforms.
You can manage or disable cookies through your browser settings, although some features of the website may not function optimally without them.
Disclosure of Personal Information
We may share your information with carefully selected service providers where necessary to deliver our services, including:
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- Booking and payment processors
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- IT and website service providers
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- Marketing and communications platforms
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- Professional advisers
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- Regulatory authorities where required by law
We do not sell or rent your personal information to third parties.
Overseas Processing
Some of the third-party services we use (including Klaviyo, Google and Meta) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy standards.
Security of Your Information
We take reasonable administrative, technical and physical safeguards to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.
Access and Correction
You may request access to the personal information we hold about you and ask that it be corrected if it is inaccurate, incomplete or out of date.
Please contact us using the details below to make a request.
Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting and business requirements. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The most current version will always be available on our website.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:
The Promenade Docklands
Email: events@thepromenadedocklands.com.au
Phone: 0452062824
Address: Suite 2, Level 1, 78 Newquay Promenade, Docklands, VIC 3008