Privacy policy

At The Promenade Docklands (“we”, “our”, “us”), we value your privacy and are committed to protecting your personal information with care, discretion and transparency. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, make an enquiry, or engage with our services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name
• Email address
• Phone number
• Postal address
• Wedding or event details (such as preferred date, guest numbers and requirements)
• Booking information for venue tours
• Payment details where applicable
• Any information you include in enquiries or correspondence

We may also collect technical information automatically when you use our website, including:

• IP address and approximate location
• Device and browser information
• Pages visited and interactions with our site
• Referral sources
• Cookies and similar tracking technologies

How We Collect Your Information

We collect information when you:

• Submit an enquiry or contact form
• Request a brochure, quote or proposal
• Book a venue tour online
• Subscribe to updates or communications
• Communicate with us by email, phone or social media
• Visit or interact with our website

How We Use Your Information

Your information helps us provide a thoughtful, personalised experience. We may use it to:

• Respond to enquiries and provide information
• Arrange and confirm venue tours
• Prepare proposals and event planning materials
• Manage bookings, payments and services
• Communicate updates relevant to your event
• Improve our website, services and guest experience
• Send occasional marketing communications where you have consented
• Comply with legal obligations

Marketing Communications

With your consent, we may send carefully curated communications about:

• Venue updates and availability
• Special offers or packages
• Events, inspiration and planning resources

Our email communications are managed through Klaviyo, a secure marketing platform. You may unsubscribe at any time using the link in any email or by contacting us directly.

Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to provide a seamless browsing experience and to understand how visitors use our site.

We may use trusted third-party services including:

• Google Analytics — to analyse website usage
• Google Ads — for advertising and remarketing
• Meta (Facebook and Instagram) advertising tools — to deliver relevant content and promotions
• Klaviyo — to personalise communications and marketing

These services may collect information about your interaction with our website and online content. This information may be used to show you relevant advertisements on other platforms.

You can manage or disable cookies through your browser settings, although some features of the website may not function optimally without them.

Disclosure of Personal Information

We may share your information with carefully selected service providers where necessary to deliver our services, including:

• Booking and payment processors
• IT and website service providers
• Marketing and communications platforms
• Professional advisers
• Regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

Overseas Processing

Some of the third-party services we use (including Klaviyo, Google and Meta) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy standards.

Security of Your Information

We take reasonable administrative, technical and physical safeguards to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

Access and Correction

You may request access to the personal information we hold about you and ask that it be corrected if it is inaccurate, incomplete or out of date.

Please contact us using the details below to make a request.

Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting and business requirements. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The most current version will always be available on our website.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

The Promenade Docklands
Email: events@thepromenadedocklands.com.au
Phone: +61 452 062 824
Address: Suite 2, Level 1, 78 Newquay Promenade, Docklands, VIC 3008